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xF Training is the process by which new agents acquire the skills, knowledge, and behaviors to become effective contributors to the company. These courses are designed to acclimate individuals who are newly hired, are on an improvement plan or transferred from within to new positions. This helps us to substantially decrease the time it takes for agents to perform at high-levels internally and at a client. Particularly: delivering, or servicing custom solutions, demanding clients, increasing project complexity, managing client expectations, and leading or working in project teams.
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